Case Study

The Contact

Our team have been working with Cumbernauld Shopping Centre since 1992 providing an integrated facility services package.

Services Provided

  • Security Services
  • Full Night Lock Down with Remote Monitoring Support
  • Key holding and Mobile Patrols and control and management of out of hours delivery and centre access.

  • Cleaning Services
  • Daily cleaning
  • janitorial services
  • site clearance for vacant units
  • Waste handling
  • Window cleaning
* Window cleaning

Fast Facts

£29,000

Cost savings

£15,000

Capital Investment for waste vehicle

100%

Customer Satisfaction Survey Results

£25,000

Approximate saving on cost

Generated additional income

From the provision of a car park ticketing / management system

Staff Attrition Rate

Less than 1%

Client Testimonials



Palmaris Services has supplied Cumbernauld Shopping Centers, Customer Service Staff for over 15 years. At Cumbernauld we have successfully integrated our security staff with our cleaning team to create a very efficient, motivated and happy customer focused work force. This condition would not have been achieved so successfully without the lateral thinking and innovative contribution of Palmaris’s Management Team. Our regime has recently been audited by representatives of both the SIA (Security Industry Authority) and the ACS (Approved Contractor Scheme), who were amazed at the effectiveness of the system designed by myself and operated by Palmaris.

Robert Barr

Centre Manager, Cumbernauld Shopping Centre